Beyond rules and regulations

The HOYA Vision Care compliance program is based on the foundation that all employees must take ownership of our compliance practices.

Our compliance program represents a shared undertaking from all levels of the company to achieve our business goals with the highest levels of integrity.

思いやり​ Dedicated Care

Our commitment starts with supporting and developing our people and extends to the communities we serve.

Our program includes:

Oversight by the HOYA Board of Directors, risk assessments, policies and procedures, trainings and communications, an open‑door approach for reporting concerns, monitoring and auditing and independent compliance resources.

Doing the right thing, every step of the way. 

Code of Conduct

Code of Conduct

As a division of HOYA Group, HOYA Vision Care complies with the HOYA Code of Conduct. We are committed to lawful and ethical conduct wherever we do business. This code reinforces the principles that are fundamental to our culture, vision and values — and how we do business every day.

This code reiterates the key elements of many of our company policies and provides helpful examples and FAQs for certain situations. However, there is no substitute for good judgment and, most importantly, we ask all our employees to reach out to their manager, human resources, compliance or legal department with any questions.

Our code strictly expresses:

Adhere to the code and never sacrifice ethics for business results

We are committed to conducting business with integrity, following our Code of Conduct and making ethical decisions in everything we do.

Adhere to the code and never sacrifice ethics for business results

Open Door Policy 

We promote an open and transparent environment where employees are encouraged to raise questions, share concerns and seek guidance on ethical matters.

Open Door Policy 

Put the company's interests first and avoid conflicts of interest

We act in the best interests of the company, making objective decisions and avoiding situations where personal interests could influence business judgment.

Put the company's interests first and avoid conflicts of interest

Anti-bribery and anti-corruption

Our commitment

Our commitment

HOYA Vision Care prohibits improper payments of any kind and strictly takes action to prevent bribery and corruption. HOYA Vision Care has globally adopted anti-bribery and anti-corruption policy to enforce and strengthen our anti-bribery and anti-corruption initiatives, and our compliance program is designed to prevent, detect and address compliance issues.

HOYA anti-bribery and anti-corruption policy

HOYA anti-bribery and anti-corruption policy

HOYA Vision Care, as a subsidiary of HOYA, adheres to the HOYA Anti-Bribery and Anti-Corruption Policy (“ABAC Policy”) that is based on the principle that we work honestly and with integrity and will never offer or accept bribes or allow others to offer or accept bribes on our behalf. The ABAC Policy sets forth our commitment to:

  • Win and award business on the merits of products and services
  • Avoid improper payments, regardless of local practices or the practices of our competitors
  • Keep accurate books and records
  • Perform due diligence on our third‑party partners
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Our Compliance Framework

Our compliance framework supports ethical business practices, responsible decision-making and adherence to applicable laws and regulations. Through training, risk management, monitoring and data protection, we aim to foster a culture of integrity, accountability and continuous improvement.

Compliance Training

At HOYA Vision Care, we are committed to maintaining high standards of business integrity and compliance through a comprehensive training program for our employees, managers and business partners. Our program promotes awareness of legal and ethical responsibilities and reinforces the importance of compliance across our organization.

Our training covers key areas such as anti-bribery and corruption, harassment, data privacy, and interactions with healthcare professionals and organizations. It also helps participants understand the risks of non-compliance and the potential consequences of violating applicable laws, regulations and codes of conduct.

Delivered through classroom sessions, online modules and webinars, our program includes role-specific training tailored to employees' responsibilities. Training materials are regularly reviewed and updated to reflect evolving policies and regulatory requirements.

As part of our broader compliance framework, the program complements internal controls and provides opportunities for employees to raise questions or concerns directly with managers or compliance officers. This ongoing approach helps strengthen a culture of integrity, accountability and responsible business conduct.

Risk Management

HOYA Vision Care conducts regular risk assessments to ensure that its compliance program takes into account the company's evolving business environment, regulatory landscape and risk exposure. These assessments help identify and prioritize potential compliance risks across all operations, enabling the company to develop targeted measures and deploy resources to address them effectively. Risk assessments are conducted systematically and serve as a key element in updating policies, procedures and training to better mitigate risks. By continuously adapting the compliance program to real‑world challenges, HOYA Vision Care reinforces its commitment to proactive and effective compliance management.

Third‑party management

HOYA Vision Care, a subsidiary of HOYA Corporation, maintains a risk-based third-party compliance program led by the Global Compliance function and overseen by the chief compliance officer, with regular reporting to the HOYA Board of Directors. All our distributors are subject to risk-based due diligence prior to engagement, including screening for bribery and corruption risk, sanctions exposure and export control laws and regulations. In addition, all distributor agreements include contractual safeguards such as clauses for anti-bribery and anti-corruption, export and termination, as well as audit rights. Higher-risk partners undergo enhanced due diligence screening.

Following onboarding, all our distributors are required to complete compliance training and annual certifications. Our third-party compliance program includes ongoing monitoring, automated re-screening against global watch lists and audits for cause. Allegations of misconduct are addressed through formal intake, investigation and remediation procedures. Any allegations of wrongdoing can be reported directly to our compliance team or anonymously through our hotline that is managed by an independent provider.

This structured approach reflects our commitment to responsible distributor oversight, ensuring third parties operate in line with our ethical standards and regulatory obligations across all markets.

Monitoring & audit

HOYA Vision Care actively monitors the implementation and effectiveness of its compliance measures through periodic audits and other activities to help verify whether compliance requirements are understood and followed at all levels of the organization. These monitoring efforts provide valuable insights and enable improvements and adjustments to the compliance program. We believe that monitoring and auditing are key tools in fostering a culture of accountability and continuous improvement.

Data privacy

HOYA Vision Care is committed to protecting and responsibly handling the personal data of its employees, business partners and customers. Data privacy is a legal requirement but also a fundamental element of trust and corporate responsibility. Our compliance program includes comprehensive data privacy measures to ensure that personal data is collected, stored, used, processed, shared and transferred in accordance with applicable data privacy laws and in a manner that keeps that information safe. By fostering a company culture of privacy awareness, we aim to uphold individual rights and support responsible innovation in healthcare.

Data security

Data security is essential to safeguarding the integrity and confidentiality of information in today’s digital environment. HOYA Vision Care implements robust technical and organizational measures to protect sensitive data against unauthorized access, loss or misuse. Ensuring data security is vital for maintaining trust, business continuity and regulatory compliance. As part of our compliance program, we continuously evaluate and improve our data protection strategies to respond to emerging threats and technological developments.

 

The HOYA helpline

We are committed to the highest ethical standards. When you speak up, you help us to address potential issues and protect our business.

The HOYA helpline

The HOYA helpline

HOYA Vision Care is committed to the highest ethical standards. When you speak up, you help HOYA Vision Care address potential issues and protect our business.

The HOYA helpline is available to all HOYA Vision Care employees, customers and business partners to report a concern or a potential violation of the law or company policy.

  • You can remain anonymous where permitted by law.
  • Available by phone or online, 24 hours a day, 7 days a week, in multiple languages.
  • All reports are treated confidentially.
  • We will investigate reports and take corrective action when necessary.
  • The HOYA Helpline is operated by specially trained third-party representatives who are independent of HOYA and its divisions.

HOYA Vision Care has a strict non-retaliation policy and does not tolerate retaliation against anyone who raises a compliance concern or integrity issue in good faith.

Go to HOYA helpline